Returns & Exchanges

We get it—sometimes things don’t work out. Here’s the deal with returns and exchanges at Lua and Mar:

⟡ 14-Day Return Window
You have 14 days from the delivery date to request a return or exchange.

⟡ Condition Matters
To be eligible for a return, items must be:

⇢ Unworn & in original condition
⇢ In the original smart packaging
⇢ Free from damage, scratches, or signs of wear

⟡ What’s Not Returnable?
⇢ Final sale items
⇢ Free gifts & promotional items
⇢ Earrings (for hygiene reasons)

⟡ How to Start a Return
Shoot us an email at contact@luaandmar.com with your order number and reason for return. We’ll guide you through the next steps.

⟡ Return Shipping
⇢ Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or incorrect item sent.
⇢ If your return is due to a defect or incorrect item, we’ll cover the return shipping cost.
⇢ We recommend using a trackable shipping service—we’re not responsible for lost returns.

⟡ Refunds & Processing
⇢ Once we receive your return, we’ll inspect it within 5 business days.
⇢ Approved returns will be refunded to your original payment method within 7 business days.
⇢ Exchanges will be processed as quickly as possible.

⟡ Damaged or Incorrect Items?
We make sure every piece is perfect, but if something arrives damaged or incorrect, email us within 48 hours of delivery. We’ll make it right.

Still have questions? Reach out at contact@luaandmar.com—we’re happy to help!